Refund policy
Every order matters. If something isn't right, we'll take care of it.
What we cover
We offer full refunds in the following situations:
- Wrong item received - If your order arrives and it's not what you purchased, we'll put it right.
- Damaged or defective item - If your item arrives damaged or has a manufacturing fault, you're fully covered.
How to request a refund
Refund requests must be made within 30 days of your purchase date. Simply get in touch and we'll guide you through the rest.
Email us at:
Please include your order number and a brief description of the issue. A photo of the item helps us resolve things faster.
Caring for your item
To keep your piece looking its best, please follow the washing and care instructions included with your order. Proper care helps your item stay vibrant and last longer.
This policy may be updated from time to time. For the most current version, please reach out to support@iamamiracle.co.uk.